Communication

Communication impacts every aspect of our work.  Mastering the art of communication is how we promote trust, collaborate, solve problems, achieve business goals and maintain positive relationships.  How successful we are at any essential business practices is directly impacted by our communication skills, whether at leadership, management, team and individual levels.

Communicating with confidence helps you convey your message clearly and with conviction.  When we are confident, we are likely to speak with clarity and use appropriate body language that supports our message.  This, in turn, helps establish credibility and build trust with our audience.

Learn key factors and practice techniques that influence how you communicate with confidence and get results: 

• Understand how congruence in communication, both verbal and non-verbal, ensure consistency and authenticity in your message

• Define the purpose for delivering and framing your message with confidence and clarity

• Leverage behavioral styles to flex communication that builds trust and establishes rapport

• Incorporate the skills needed for effective relational communication when giving and receiving feedback

• Develop questioning strategies that promote open and constructive dialogue

• Identify conflict management strategies appropriate for specific relationships and situations

• Practice skills for delivering messages that promote clear and productive communication

Behavioral Styles

Understanding Behavioral Styles is an essential tool for understanding human behavior in the workplace.  It provides an important framework for identifying and adapting to different styles, improving communicating and enhancing personal and professional relationships.  Whether you use Behavioral Assessments and Reports or prefer a basic overview of behavioral styles, the information will provide valuable insights into individual strengths, areas for development, motivators and preferences in communication.

These valuable insights can be used for personal development, team building, sales and leadership development.

Our Behavioral Style Program can be used as an effective tool to help your team communicate with more impact.  And, can be integrated in any of our training programs.  

Learn key factors and practice techniques that foster a culture of continuous improvement and drive success: 

• Recognize the strengths and limitations of each behavioral style

• Gain a deeper understanding of your own behavioral style

• Explore hidden priorities that influence behavior

• Discover natural reactions to individuals with other personality styles

• Discuss behavioral tendencies in yourself and others

• Practice methods for adapting to the behavioral styles of others

• Handle conflict productively by adjusting your behavioral style

• Leverage the strengths of others’ behavioral styles when working on joint projects

Relationship Selling

In sales, building relationships is as important as closing deals.  When you build strong, trust-based relationships, you open the door to repeat business, referrals and long-term loyalty.  

Our Foundations of Relationship Selling Program guides you through the strategies and tactics that are the cornerstones of successful selling, and the key selling skills your team needs to become top performers.  

We work with our clients to design and facilitate a custom sales curricula with the specific content your team needs to master a selling approach, while designing the appropriate blend of relationship and product knowledge. 

We analyze our clients’ sales organization, uncover their greatest areas for potential improvement, and build a roadmap for growth.  Our Foundations of Relationship Selling Program can be offered as a full “blueprint” for an organization’s sales process, or offered as “stand-alone” or combination of modules to best suit our client’s needs.  

Learn key factors and practice techniques that guide you through the mastery of sales from prospecting to closing that builds sustainable relationships: 

• Focus on the strategies for targeted opportunities to grow sales

• Craft plans of action when prospecting and qualifying for potential customers 

• Prepare for your initial sales call with your unique value proposition

• Understand the behaviors of potential buyers and their roles to adapt your communication style

• Lead your needs discovery with focused questioning techniques

• Leverage tactic for fielding customer questions and overcoming objections

• Identify your targeted closing techniques based on the call objective

• Manage the relationship by supporting the sale to build customer loyalty

Management 

Taking on the additional responsibilities of generating results through others is an exciting opportunity for newly appointed managers to have a positive impact on the careers of those they lead and the company.  For those new to management, the skills are often different from those of an individual contributor.   Whether your training needs revolve around first-time managers or experienced mid-level managers, we will craft our training to meet the varied needs of your management team. 

We understand and have successfully handled the challenges of new and experienced managers.    Our training can include a variety of customized topics for courses at each level.  Our goal is to ensure your management team builds upon their existing skills to exceed your expectations in all areas.  

Learn key factors and practice techniques that help develop managers as they embark on their journey of developing others:

Moving From a Colleague to a Manager

• Understand the role of a manager and the changes in priorities and behaviors

• Build immediate credibility with key stakeholders

• Overcome common challenges and pitfalls

• Develop a process for effective performance management

• Use a balance support and direction when communicating and providing feedback

• Implement effective coaching strategies that makes an impact

• Employ key steps to creating a motivational climate

• Create and sustaining a high-performance team

Managerial Excellence 

• Create and sustain a culture of mutual accountability through effective team building

• Develop top performers for the next level

• Use an interviewing and selection process to ensure the best possible fit

• Implement a process for delegation that saves time and boosts careers

• Recognize potential sources of conflict and alleviate them in a productive manner

• Adapt performance management to the situation and individuals eff3citvey

• Manage up and across different levels of an organization

Leadership

Effective leadership goes beyond the traditional concepts of management and involves, inspiring, creating a long term vision and brining out the best in others. Leaders can effectively see the big picture, create a vision for the future and help teams work together willingly toward the achievement of a common goal.  Leadership is something that can be developed and trained.  For your managers, new or tenured, we also offer training that encompasses some of the most important concepts of leadership.  

Learn key factors and techniques that communicate the vision, vales and strategic direction with clarity:

• Know when to manage and when to lead

• Understand the five C’s of trust and steps to develop them

• Apply the five key components of effective leadership 

• Establish collaborative goals and generate commitment

• Lead others through change

• Build and sustain a culture of innovation